FAQ

What types of heating products does SOLRAD offer?

SOLRAD provides a range of heating solutions, including electric radiators, towel rails, underfloor heating systems, portable air conditioning units, and accumulators. We offer products using advanced heating technologies like fluid, ceramic, and dry heat emitters.
How can I determine the best heating system for my home?

Choosing the best heating system depends on factors like the size of the area, insulation, and climate. For guidance, please visit our Calculation Tables section, which offers easy-to-use tables for calculating heating requirements. You can also contact our team for tailored advice.
Do SOLRAD products require professional installation?

Many of our heating products are designed for easy installation and may not require a professional. However, we recommend professional installation for certain systems, like underfloor heating or complex setups, to ensure optimal performance and safety.
Is it possible to control SOLRAD heating products remotely?

Yes! Many of our electric radiators and towel rails feature wireless connectivity, allowing you to control your heating remotely through an app on your smartphone. Our products are also compatible with voice control via Amazon Alexa and Google Home.
Do you offer a warranty on SOLRAD heating products?

Yes, all SOLRAD products come with a manufacturer’s warranty. Warranty durations vary by product, so please refer to the product specifications or contact our support team for more details.
What payment methods do you accept?

We accept a variety of payment methods, including major credit and debit cards, PayPal, and bank transfers. For larger orders, please contact our team to discuss possible payment arrangements.
What is your return policy?

We offer a 14-day return policy for products in original, unused condition. For more details, please visit our Return & Refund Policy page.
How long does shipping take, and how much does it cost?

Shipping times vary by location and stock availability. Domestic orders usually arrive within 3–5 business days, while international orders may take longer. Shipping costs depend on the destination and the size of the order; please see our Shipping Policy for further information.
Can I use SOLRAD products with renewable energy sources?

Yes, many of our products are compatible with renewable energy systems, such as solar power. Products like our accumulators and towel rails can work well with photovoltaic systems, providing energy-efficient heating options.
How can I contact SOLRAD’s customer support team?

Our support team is here to help! You can reach us via email, phone, or through our website’s contact form. Please visit our Contact Us page for more details.