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SHIPPING & RETURNS

SHIPPING POLICY

Solrad Shipping Policy

At Solrad, we are committed to delivering your order swiftly, securely, and at the best possible rate. Please review our shipping policy for details on delivery times, charges, and procedures.

1. Order Processing

All orders are processed within 1-2 business days (Monday-Friday, excluding holidays). Orders placed after 2 PM will be processed the following business day. You will receive a confirmation email once your order has shipped, including tracking information if applicable.

2. Shipping Rates and Delivery Times

We offer multiple shipping options to suit your needs, with rates calculated based on your order’s weight, size, and delivery location. Standard delivery times and rates are as follows:

  • Standard Shipping (3-5 business days): Flat rate based on location.

  • Express Shipping (1-2 business days): Additional charge based on location and order size.

Please note that remote areas may incur additional delivery time.

3. International Shipping

For international inquiries outside these regions, please contact our customer service team for assistance. Customs, duties, or additional taxes may apply to international orders and are the customer’s responsibility.

4. Order Tracking

Once shipped, you will receive a tracking number via email to monitor your package’s progress. Please allow up to 24 hours for tracking information to update.

5. Failed Deliveries and Incorrect Addresses

Please ensure that your shipping information is accurate. Solrad is not responsible for delays or additional charges if incorrect shipping details are provided. Orders returned due to incorrect addresses may incur additional shipping charges.

6. Damaged or Lost Packages

If your order arrives damaged or is lost in transit, please contact us within 7 days. We will work with the courier to resolve the issue and, if necessary, arrange for a replacement or refund.

For any further questions or support regarding shipping, please reach out to our team at [contact email or phone number]. Thank you for choosing Solrad – we’re here to make your experience seamless!

RETURN & EXCHANGE POLICY

Solrad Return & Refund Policy

At Solrad, we want you to be completely satisfied with your purchase. If for any reason you are not, we’re here to help. Please review our return and refund policy below.

1. Returns

You have 30 days from the date of purchase to return an item. To be eligible for a return:

  • The item must be unused, in its original condition, and in its original packaging.

  • Proof of purchase or order confirmation is required.

Non-returnable items: Certain items are not eligible for return, including:

  • Items that have been used or installed.

  • Products without original packaging or that are not in resellable condition.

2. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days and automatically applied to your original payment method. Please note that:

  • Original shipping fees are non-refundable.

  • Refunds may take additional time to appear in your account depending on your bank’s processing time.

3. Exchanges

If you received a defective or damaged product, please contact us within 7 days of receiving your item, and we will arrange an exchange at no additional cost.

4. Shipping Returns

To return your product, you will be responsible for the shipping costs associated with returning the item unless it is faulty or damaged. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

For any questions, please contact our customer support team at [contact email or phone number].

Thank you for choosing Solrad!

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